Integrated Marketing, Digital Experience 2023 – 2025
Led cross-functional GTM and launch support for device and wireless initiatives — 7–10 major launches per year — driving launch readiness through briefs, messaging alignment, and integrated timelines across Product Marketing, Web, Growth, Creative, and channel teams.
- Built positioning and messaging architecture for launches (value prop, RTBs, objections, talk tracks), tailored by segment and channel (web, retail, partner) to drive consistency.
- Partnered with Growth, Paid Media, and Analytics to test messaging, creative variations, and audience approaches — 3–5 tests per quarter — using performance insights to optimize ROI and multi-channel campaign effectiveness.
- Partnered with CRM team to support campaign execution across SMS, email, and digital channels, ensuring brand voice alignment and journey consistency from onboarding through retention.
- Optimized product and feature messaging across web and channel content using Google Analytics, performance dashboards, and post-launch learnings to improve customer understanding and engagement.
- Coordinated tracking URL implementation and QA across digital campaign assets, enabling click-path visibility and informing post-launch messaging optimization.
- Contributed to service communication reviews and template refinement, ensuring brand voice standards and CX consistency across transactional, lifecycle, and digital touchpoints.
- Led a year-long brand/performance test across 4 treated submarkets using control-store methodology, tracking KPIs from impressions through attributed revenue — measuring impact on Gross Adds, consideration, and network perception.
- Developed partner- and field-ready launch assets supporting consistent execution across 6 regions, 4 OEM partners, and ecosystem partners (Affirm, Asurion) with toolkits, FAQs, and key messages.
Chief of Staff, Marketing & Strategy 2021 – 2023
Strategic partner to the CMO, shaping product narratives, roadmap clarity, and cross-functional alignment across a large, matrixed organization.
- Built the GTM operating system — narratives, briefs, decision cadence, and stakeholder alignment — to translate product strategy and roadmap into clear launch priorities.
- Developed executive-ready product narratives (positioning, value props, FAQs, talk tracks) used across Product, Sales, Media, and Retail to drive consistent messaging at scale.
- Improved product decision velocity by 30% by implementing governance, intake, and prioritization frameworks tied to business impact.
- Led cross-functional alignment across Product, Engineering, Sales, Media, and Retail — surfacing tradeoffs early and clearing blockers to accelerate launch readiness.
Lead Marketing Manager, Merchandising & Partner Marketing 2019 – 2021
Executed integrated go-to-market campaigns across retail, digital, social, and partner channels.
- Led integrated partner campaign execution across national and retail channels — supporting multi-million audience programs (email, direct mail, SMS) with partners including Walmart, Affirm, Acorns, and Sam's Club.
- Managed $10M MDF/co-marketing funding, including intake, eligibility, approvals, and reporting — ensuring investments supported priority partner strategies and measurable outcomes.
- Executed co-marketing initiatives (webinars, partner launches, joint promotions) and coordinated cross-functionally with Partner Management, Sales, Product Marketing, and Digital to deliver on-time campaigns.
- Built partner + frontline enablement toolkits — key messages, playbooks, training, talk tracks, FAQs, and launch guides — to improve product understanding and confident customer conversations.
- Improved execution consistency by standardizing launch assets, activation guidance, and messaging guardrails while allowing local flexibility where needed.